This report is a comprehensive in-depth analysis of the week long Customer Service Week, how brands interacted with their customers, who led the conversation and rich insights of what we can learn from this year's Customer Service Week.Download Full Report
In our endeavour to resonate with the #Bmdreamteam and our customers, we needed to understand how our brand and other brands celebrated #CSW2020. The Nendo report is timely and gives insights into who and what was driving conversations in the various categories during the celebrations. Given the year that 2020 has been, it is clear that customers need to be heard and brands that listen and action on customer feedback will emerge visible.
In addition to dashboard screenshots and explanations, the full report also includes:
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